Note: Below are some issues you may encounter:
1. Problem: Deposit required to unlock withdrawal.
Solution: Make a deposit to withdraw your full balance.
2. Problem: Error, please resubmit withdrawal request.
Solution: Try again and resubmit withdrawal request.
3. Problem: Invalid turnover. Withdrawal rejected.
Solution: Complete the required turnover. Contact 24/7 support for assistance.
4. Problem: Against MCW Terms of Use, withdrawal rejected.
Solution: Contact 24/7 support for assistance.
1. Log in to your account.
2. On homepage, click My Account.
![](https://www.mcwguide.com/wp-content/uploads/2021/11/2-5.png)
3. Once open, you will see data including your transaction records. To proceed, click transaction details.
![](https://www.mcwguide.com/wp-content/uploads/2021/11/3-6.png)
4. To know the reason why your withdrawal failed, click on the transaction you want to check.
![](https://www.mcwguide.com/wp-content/uploads/2021/11/4-2.png)
5. Once open, a trail of transaction will show to explain why your withdrawal request has failed.
![](https://www.mcwguide.com/wp-content/uploads/2021/11/5-1.png)