1. Send email to MCW Support at [email protected].
Subject: Request to Unlock Account
2. The email address used when sending the email request need to be the same as your MCW account registered email.
3. Input your username as body of your email and request to unlock account.
Example: Username: abc123. My account was locked. Please unlocked my account.
4. Wait for CS reply that you can now log in to your account.
5. MCW CS representative may also contact you via phone for further verification before we unlocked your account.