Note: Below are some issues you may encounter:
1. Problem: Incorrect reference number.
Solution: Input correct reference number.
2. Problem: Incorrect registered wallet number.
Solution: Input correct wallet number.
3. Problem: Incorrect amount.
Solution: Input correct amount.
4. Problem: Incomplete Details.
Solution: Input complete details.
5. Problem: Incorrect Payment Type.
Solution: Input correct payment type.
6. Problem: No Receipt Attached.
Solution: Attach receipt.
7. Problem: Invalid Receipt.
Solution: Attach valid receipt.
8. Problem: Not Agent’s Number.
Solution: Input correct Agent’s Number.
9. Problem: Already claimed Dxxx.
Solution:Make sure to claim your deposit within 48 hours.
10. Problem: Exceed 48 hours to claimed the deposit.
Solution: Try again next time.
11. Problem: Need proof of video showing wallet number up to successful transfer in bank statement.
Solution: Attach video file showing wallet number until successful transfer in bank statement.
1. Log in to your account.
2. On homepage, click My Account.
![](https://www.mcwguide.com/wp-content/uploads/2024/07/DEPOSIT-ISSUE-MOBILE-1.jpg)
3. Once open, you will see data including your transaction records. To proceed, click transaction details.
![](https://www.mcwguide.com/wp-content/uploads/2024/07/DEPOSIT-ISSUE-MOBILE-2.jpg)
4. To know the reason why your deposit payment failed, click on the transaction you want to check.
![](https://www.mcwguide.com/wp-content/uploads/2024/07/DEPOSIT-ISSUE-MOBILE-3.jpg)
5. Once open, a trail of transaction will show to explain why your deposit payment has failed.
![](https://www.mcwguide.com/wp-content/uploads/2024/07/DEPOSIT-ISSUE-MOBILE-4.jpg)